/* Arbiter Support — player portal.
 *
 * Design intent: people arrive here because something already went wrong for
 * them. So the page stays calm and answers one question fast — "has anyone
 * looked at my problem?" Status is the loudest element on a ticket row;
 * everything else is deliberately quiet.
 *
 * Palette and type come from the shared tokens so this reads as the same
 * product as account.arbiter.gg and the game, but the layout is its own.
 */

/* ── Header ──────────────────────────────────────────────────────────────── */
.portal-header {
    position: sticky; top: 0; z-index: var(--z-sticky);
    display: flex; align-items: center; gap: var(--spacing-md);
    padding: 14px var(--spacing-xl);
    background: rgba(15, 14, 14, 0.82);
    backdrop-filter: blur(14px);
    border-bottom: 1px solid var(--border-secondary);
}
.portal-brand { display: flex; align-items: center; gap: 9px; text-decoration: none; }
.portal-brand:hover { text-decoration: none; }
.portal-brand img { height: 19px; width: auto; display: block; }
.portal-brand-text {
    font-size: var(--font-size-xs); font-weight: var(--font-weight-semibold);
    letter-spacing: 0.16em; text-transform: uppercase; color: var(--text-muted);
}
.portal-nav { margin-left: auto; display: flex; align-items: center; gap: var(--spacing-lg); }
.portal-nav a, .portal-nav button {
    background: none; border: none; cursor: pointer; padding: 0;
    font-family: var(--font-family-body); font-size: var(--font-size-sm);
    color: var(--text-muted); text-decoration: none;
    transition: color var(--transition-fast);
}
.portal-nav a:hover, .portal-nav button:hover { color: var(--text-primary); text-decoration: none; }
.portal-user {
    display: flex; align-items: center; gap: 8px;
    font-size: var(--font-size-sm); color: var(--text-secondary);
}
.portal-user::before {
    content: ''; width: 24px; height: 24px; border-radius: 50%;
    background: var(--bg-tertiary); border: 1px solid var(--border-primary);
    flex-shrink: 0;
}

.portal-main { max-width: 720px; margin: 0 auto; padding: var(--spacing-2xl) var(--spacing-xl) var(--spacing-3xl); }

/* ── Hero ────────────────────────────────────────────────────────────────── */
.portal-hero { padding: var(--spacing-2xl) 0 var(--spacing-xl); text-align: center; }
.portal-hero h1 {
    font-family: var(--font-family-heading);
    font-size: var(--font-size-4xl); font-weight: var(--font-weight-extrabold);
    letter-spacing: -0.025em; line-height: 1.1; margin-bottom: 14px;
}
.portal-hero p {
    color: var(--text-muted); font-size: var(--font-size-lg);
    line-height: 1.6; max-width: 440px; margin: 0 auto;
}

/* Signed-out call to action. Deliberately the only thing on screen. */
.signin-card {
    max-width: 420px; margin: var(--spacing-xl) auto 0;
    background: var(--bg-secondary); border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg); padding: var(--spacing-xl);
    text-align: center;
}
.signin-card p { color: var(--text-muted); font-size: var(--font-size-sm); line-height: 1.6; margin-bottom: var(--spacing-lg); }
.signin-alt { margin-top: var(--spacing-lg); font-size: var(--font-size-sm); color: var(--text-muted); }

/* ── Section headings ────────────────────────────────────────────────────── */
.section-head {
    display: flex; align-items: baseline; gap: var(--spacing-md);
    margin: var(--spacing-2xl) 0 var(--spacing-md);
}
.section-head:first-of-type { margin-top: 0; }
.section-title {
    font-size: var(--font-size-xs); font-weight: var(--font-weight-bold);
    letter-spacing: 0.14em; text-transform: uppercase; color: var(--text-muted);
}
.section-count { font-size: var(--font-size-xs); color: var(--text-muted); opacity: 0.6; }

/* ── Ticket rows ─────────────────────────────────────────────────────────── */
.ticket-list { display: flex; flex-direction: column; gap: 8px; }
.ticket-row {
    display: flex; align-items: center; gap: var(--spacing-md);
    padding: 15px var(--spacing-md);
    border-radius: var(--radius-md);
    background: var(--bg-secondary);
    border: 1px solid var(--border-secondary);
    text-decoration: none; color: inherit;
    transition: border-color var(--transition-fast), background var(--transition-fast);
}
.ticket-row:hover {
    background: var(--bg-tertiary);
    border-color: rgba(230, 230, 230, 0.16);
    text-decoration: none;
}
/* The one state a player must never miss. */
.ticket-row.awaiting { border-left: 2px solid var(--color-cyan); }
.ticket-row-main { flex: 1; min-width: 0; }
.ticket-row-subject {
    font-size: var(--font-size-base); font-weight: var(--font-weight-medium);
    color: var(--text-primary); margin-bottom: 4px;
    overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.ticket-row-meta {
    display: flex; align-items: center; gap: 8px;
    font-size: var(--font-size-xs); color: var(--text-muted);
}
.ticket-ref {
    font-family: 'Roboto Mono', ui-monospace, monospace;
    font-size: var(--font-size-xs); letter-spacing: 0.04em;
    color: var(--text-tertiary);
}
.dot { opacity: 0.4; }

/* Status. Colour carries meaning, so each pill also carries its label as text. */
.pill {
    display: inline-block; padding: 4px 10px; border-radius: var(--radius-full);
    font-size: 10px; font-weight: var(--font-weight-bold);
    letter-spacing: 0.09em; text-transform: uppercase; white-space: nowrap;
    border: 1px solid transparent;
}
.pill-new     { background: rgba(230,230,230,0.09); color: var(--text-secondary); border-color: rgba(230,230,230,0.14); }
.pill-open    { background: rgba(230,230,230,0.09); color: var(--text-secondary); border-color: rgba(230,230,230,0.14); }
.pill-pending { background: rgba(49,218,230,0.12);  color: #8FE9F1; border-color: rgba(49,218,230,0.3); }
.pill-on_hold { background: rgba(230,230,230,0.06); color: var(--text-muted); border-color: rgba(230,230,230,0.1); }
.pill-solved  { background: rgba(0,168,137,0.13);   color: #6FE3CC; border-color: rgba(0,168,137,0.28); }
.pill-closed  { background: rgba(230,230,230,0.05); color: var(--text-muted); border-color: rgba(230,230,230,0.08); }

/* ── Empty state ─────────────────────────────────────────────────────────── */
.empty-state {
    text-align: center; padding: var(--spacing-2xl) var(--spacing-md);
    background: var(--bg-secondary); border: 1px dashed var(--border-primary);
    border-radius: var(--radius-lg);
}
.empty-state h3 { font-size: var(--font-size-base); color: var(--text-secondary); margin-bottom: 6px; }
.empty-state p { color: var(--text-muted); font-size: var(--font-size-sm); line-height: 1.6; }

/* ── Panels and forms ────────────────────────────────────────────────────── */
.panel {
    background: var(--bg-secondary); border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg); padding: var(--spacing-xl);
}
.form-hint { font-size: var(--font-size-xs); color: var(--text-muted); margin-top: -2px; line-height: 1.5; }

/* ── Thread ──────────────────────────────────────────────────────────────── */
.thread-back {
    display: inline-flex; align-items: center; gap: 6px;
    font-size: var(--font-size-sm); color: var(--text-muted);
    text-decoration: none; margin-bottom: var(--spacing-lg);
}
.thread-back:hover { color: var(--text-primary); text-decoration: none; }

.thread-head { margin-bottom: var(--spacing-xl); }
.thread-head h1 {
    font-family: var(--font-family-heading);
    font-size: var(--font-size-2xl); font-weight: var(--font-weight-bold);
    line-height: 1.3; margin: 10px 0 12px; letter-spacing: -0.01em;
}
.thread-meta { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; font-size: var(--font-size-xs); color: var(--text-muted); }

.message { display: flex; gap: 14px; padding: var(--spacing-lg) 0; }
.message + .message { border-top: 1px solid var(--border-secondary); }
.message-avatar {
    width: 34px; height: 34px; flex-shrink: 0; border-radius: 50%;
    display: flex; align-items: center; justify-content: center;
    font-size: 12px; font-weight: var(--font-weight-bold); letter-spacing: 0.02em;
    background: var(--bg-tertiary); color: var(--text-secondary);
    border: 1px solid var(--border-primary);
}
/* Agents get the single accent on the page, so "who is talking" is instant. */
.message-avatar.agent { background: rgba(163,21,206,0.16); border-color: rgba(163,21,206,0.42); color: #E39BF5; }
.message-body { flex: 1; min-width: 0; }
.message-head { display: flex; align-items: baseline; gap: 9px; margin-bottom: 6px; flex-wrap: wrap; }
.message-author { font-size: var(--font-size-sm); font-weight: var(--font-weight-semibold); color: var(--text-primary); }
.message-role {
    font-size: 10px; font-weight: var(--font-weight-bold); letter-spacing: 0.1em;
    text-transform: uppercase; color: #E39BF5;
    background: rgba(163,21,206,0.14); padding: 2px 7px; border-radius: var(--radius-full);
}
.message-time { font-size: var(--font-size-xs); color: var(--text-muted); margin-left: auto; }
.message-text {
    color: var(--text-secondary); font-size: var(--font-size-sm); line-height: 1.75;
    white-space: pre-wrap; overflow-wrap: anywhere;
}

.reply-box { margin-top: var(--spacing-lg); padding-top: var(--spacing-lg); border-top: 1px solid var(--border-primary); }
.reply-box .form-label { margin-bottom: 8px; display: block; }

.skeleton { color: var(--text-muted); text-align: center; padding: var(--spacing-3xl) var(--spacing-md); font-size: var(--font-size-sm); }

@media (max-width: 640px) {
    .portal-header { padding: 12px var(--spacing-md); }
    .portal-main { padding: var(--spacing-xl) var(--spacing-md) var(--spacing-2xl); }
    .portal-hero h1 { font-size: var(--font-size-3xl); }
    .portal-hero p { font-size: var(--font-size-base); }
    .panel { padding: var(--spacing-lg); }
    .ticket-row { flex-wrap: wrap; gap: 10px; }
    .message-time { margin-left: 0; width: 100%; }
}

/* ═══════════════════════════════════════════════════════════════════════════
   Portal additions — the full player surface: home, knowledge base, guided
   submission, thread detail and status.

   Shared layout primitives live here rather than in staff.css because every
   page in the product loads this file, console pages included.
   ═══════════════════════════════════════════════════════════════════════════ */

.portal-main-wide { max-width: 940px; }
.portal-nav a.active { color: var(--text-primary); }

/* ── Footer ──────────────────────────────────────────────────────────────── */
.portal-footer {
    max-width: 940px; margin: 0 auto;
    padding: var(--spacing-xl) var(--spacing-xl) var(--spacing-2xl);
    display: flex; align-items: center; gap: var(--spacing-lg); flex-wrap: wrap;
    border-top: 1px solid var(--border-secondary);
    font-size: var(--font-size-xs); color: var(--text-muted);
}
.portal-footer nav { margin-left: auto; display: flex; gap: var(--spacing-lg); }
.portal-footer a { color: var(--text-muted); }
.portal-footer a:hover { color: var(--text-secondary); text-decoration: none; }

/* ── Shared layout primitives ────────────────────────────────────────────── */
.breadcrumb {
    display: flex; align-items: center; gap: 8px; flex-wrap: wrap;
    font-size: var(--font-size-xs); color: var(--text-muted); margin-bottom: var(--spacing-xl);
}
.breadcrumb a { color: var(--text-muted); }
.breadcrumb a:hover { color: var(--text-secondary); text-decoration: none; }
.crumb-sep { opacity: 0.4; }

.page-head {
    display: flex; align-items: flex-start; gap: var(--spacing-lg);
    flex-wrap: wrap; margin-bottom: var(--spacing-lg);
}
.page-head > div { flex: 1; min-width: 0; }
.page-head h1 {
    flex: 1; min-width: 0;
    font-family: var(--font-family-heading);
    font-size: var(--font-size-2xl); font-weight: var(--font-weight-bold);
    letter-spacing: -0.015em;
}

.link-back {
    display: inline-block; background: none; border: none; padding: 0; cursor: pointer;
    color: var(--text-muted); font-family: var(--font-family-body); font-size: var(--font-size-sm);
    margin-bottom: var(--spacing-md);
}
.link-back:hover { color: var(--text-primary); }

.form-row { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: var(--spacing-md); }
.form-submit { display: flex; align-items: center; gap: var(--spacing-md); flex-wrap: wrap; }
.form-submit .form-hint { margin: 0; }
.label-optional {
    font-weight: var(--font-weight-regular); text-transform: none;
    letter-spacing: 0; color: var(--text-muted);
}

.section-link { font-size: var(--font-size-xs); color: var(--text-muted); margin-left: auto; }
.section-link:hover { color: var(--text-primary); text-decoration: none; }

/* ── Hero and search ─────────────────────────────────────────────────────── */
.hero { padding: var(--spacing-3xl) 0 var(--spacing-xl); text-align: center; }
.hero h1 {
    font-family: var(--font-family-heading);
    font-size: var(--font-size-5xl); font-weight: var(--font-weight-extrabold);
    letter-spacing: -0.03em; line-height: 1.05; margin-bottom: var(--spacing-md);
}
.hero p { color: var(--text-muted); font-size: var(--font-size-lg); line-height: 1.6; }

.hero-search {
    position: relative; display: flex; gap: var(--spacing-sm);
    max-width: 620px; margin: var(--spacing-xl) auto 0;
}
.hero-search input {
    flex: 1; min-width: 0; padding: 15px 18px;
    background: var(--bg-secondary); border: 1px solid var(--border-primary);
    border-radius: var(--radius-md); color: var(--text-primary);
    font-family: var(--font-family-body); font-size: var(--font-size-base);
    transition: border-color var(--transition-fast);
}
.hero-search input::placeholder { color: var(--text-muted); }
.hero-search input:focus { outline: none; border-color: rgba(230,230,230,0.28); background: var(--bg-primary); }

.hero-suggest {
    position: absolute; top: calc(100% + 8px); left: 0; right: 0;
    z-index: var(--z-dropdown); padding: 5px; text-align: left;
    background: var(--bg-secondary); border: 1px solid var(--border-primary);
    border-radius: var(--radius-md); box-shadow: var(--shadow-lg);
    max-height: 340px; overflow-y: auto;
}

/* ── Service status strip ────────────────────────────────────────────────── */
.status-strip {
    display: flex; align-items: center; gap: 11px;
    padding: 12px var(--spacing-md); margin-bottom: var(--spacing-2xl);
    background: var(--bg-secondary); border: 1px solid var(--border-secondary);
    border-radius: var(--radius-md); text-decoration: none;
    font-size: var(--font-size-sm); color: var(--text-secondary);
}
.status-strip:hover { border-color: rgba(230,230,230,0.16); text-decoration: none; }
.status-dot {
    width: 8px; height: 8px; border-radius: 50%; flex-shrink: 0;
    background: var(--text-muted);
}
.status-dot.operational { background: #00A889; box-shadow: 0 0 0 3px rgba(0,168,137,0.16); }
.status-dot.degraded    { background: #FFB020; box-shadow: 0 0 0 3px rgba(255,176,32,0.16); }
.status-dot.outage      { background: #FF0AD2; box-shadow: 0 0 0 3px rgba(255,10,210,0.16); }
.status-strip-text { flex: 1; min-width: 0; }
.status-strip-link { font-size: var(--font-size-xs); color: var(--text-muted); flex-shrink: 0; }

/* ── Topic grid ──────────────────────────────────────────────────────────── */
.topic-grid {
    display: grid; grid-template-columns: repeat(auto-fit, minmax(268px, 1fr));
    gap: var(--spacing-md); margin-bottom: var(--spacing-2xl);
}
.topic-card {
    display: flex; flex-direction: column; gap: 7px;
    padding: var(--spacing-lg); text-decoration: none;
    background: var(--bg-secondary); border: 1px solid var(--border-secondary);
    border-radius: var(--radius-lg);
    transition: border-color var(--transition-fast), background var(--transition-fast);
}
.topic-card:hover { background: var(--bg-tertiary); border-color: rgba(230,230,230,0.16); text-decoration: none; }
.topic-icon { font-size: var(--font-size-lg); color: var(--color-purple); line-height: 1; }
.topic-name { font-size: var(--font-size-base); font-weight: var(--font-weight-semibold); color: var(--text-primary); }
.topic-desc { font-size: var(--font-size-sm); color: var(--text-muted); line-height: 1.55; }

/* ── Article lists ───────────────────────────────────────────────────────── */
.article-list { display: flex; flex-direction: column; gap: 6px; }
.article-card {
    display: block; width: 100%; text-align: left; padding: 13px var(--spacing-md);
    background: var(--bg-secondary); border: 1px solid var(--border-secondary);
    border-radius: var(--radius-md); text-decoration: none; color: inherit;
    font-family: var(--font-family-body); cursor: pointer;
    transition: border-color var(--transition-fast), background var(--transition-fast);
}
.article-card:hover { background: var(--bg-tertiary); border-color: rgba(230,230,230,0.16); text-decoration: none; }
.article-card-title { display: block; font-size: var(--font-size-sm); font-weight: var(--font-weight-medium); color: var(--text-primary); }
.article-card-sum   { display: block; font-size: var(--font-size-xs); color: var(--text-muted); margin-top: 4px; line-height: 1.55; }
.article-card-topic {
    display: inline-block; margin-top: 7px;
    font-size: 10px; font-weight: var(--font-weight-bold); letter-spacing: 0.1em;
    text-transform: uppercase; color: var(--text-tertiary);
}

/* ── Contact call-to-action ──────────────────────────────────────────────── */
.contact-cta {
    display: flex; align-items: center; gap: var(--spacing-lg); flex-wrap: wrap;
    margin-top: var(--spacing-2xl); padding: var(--spacing-xl);
    background: var(--bg-secondary); border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg);
}
.contact-cta-main { flex: 1; min-width: 220px; }
.contact-cta h2 { font-size: var(--font-size-lg); font-weight: var(--font-weight-bold); margin-bottom: 5px; }
.contact-cta p { font-size: var(--font-size-sm); color: var(--text-muted); line-height: 1.6; }

/* ── Filter tabs ─────────────────────────────────────────────────────────── */
.filter-tabs {
    display: flex; gap: 2px; margin-bottom: var(--spacing-lg);
    border-bottom: 1px solid var(--border-primary);
}
.filter-tab {
    padding: 10px 15px; background: none; border: none; cursor: pointer;
    border-bottom: 2px solid transparent; margin-bottom: -1px;
    font-family: var(--font-family-body); font-size: var(--font-size-sm); color: var(--text-muted);
}
.filter-tab:hover { color: var(--text-primary); }
.filter-tab.active { color: var(--text-primary); border-bottom-color: var(--color-purple); font-weight: var(--font-weight-medium); }

/* ── Guided submission ───────────────────────────────────────────────────── */
.form-step-head { margin-bottom: var(--spacing-xl); }
.step-num {
    display: block; margin-bottom: 10px;
    font-size: 10px; font-weight: var(--font-weight-bold); letter-spacing: 0.14em;
    text-transform: uppercase; color: var(--color-purple);
}
.form-step-head h1 {
    font-family: var(--font-family-heading);
    font-size: var(--font-size-3xl); font-weight: var(--font-weight-extrabold);
    letter-spacing: -0.02em; line-height: 1.15; margin-bottom: 10px;
}
.form-step-head p { color: var(--text-muted); font-size: var(--font-size-base); line-height: 1.6; }

.choice-grid { display: flex; flex-direction: column; gap: 8px; }
.choice-card {
    display: flex; flex-direction: column; gap: 5px; width: 100%; text-align: left;
    padding: var(--spacing-md) var(--spacing-lg); cursor: pointer;
    background: var(--bg-secondary); border: 1px solid var(--border-secondary);
    border-radius: var(--radius-md); font-family: var(--font-family-body);
    transition: border-color var(--transition-fast), background var(--transition-fast);
}
.choice-card:hover { background: var(--bg-tertiary); border-color: rgba(163,21,206,0.45); }
.choice-name { font-size: var(--font-size-base); font-weight: var(--font-weight-semibold); color: var(--text-primary); }
.choice-desc { font-size: var(--font-size-sm); color: var(--text-muted); line-height: 1.5; }

/* Notices. The urgent variant carries safety routing information, so it is the
   one element on the player side allowed to be loud. */
.notice {
    padding: 14px var(--spacing-md); margin-bottom: var(--spacing-lg);
    border-radius: var(--radius-md); font-size: var(--font-size-sm); line-height: 1.65;
    background: rgba(49,218,230,0.06); border: 1px solid rgba(49,218,230,0.22); color: #A5EEF4;
}
.notice strong { display: block; margin-bottom: 4px; color: var(--text-primary); }
.notice-urgent { background: rgba(255,176,32,0.07); border-color: rgba(255,176,32,0.3); color: #FFD08A; }

.suggest-box {
    padding: var(--spacing-md); margin-bottom: var(--spacing-lg);
    background: rgba(49,218,230,0.04); border: 1px solid rgba(49,218,230,0.18);
    border-radius: var(--radius-md);
}
.suggest-head { font-size: var(--font-size-xs); color: #A5EEF4; margin-bottom: 10px; }

/* ── File input ──────────────────────────────────────────────────────────── */
.file-drop {
    position: relative; display: flex; align-items: center; justify-content: center;
    padding: var(--spacing-xl); text-align: center; cursor: pointer;
    background: var(--bg-tertiary); border: 1px dashed var(--border-primary);
    border-radius: var(--radius-md);
    transition: border-color var(--transition-fast), background var(--transition-fast);
}
.file-drop:hover, .file-drop.dragover { border-color: rgba(163,21,206,0.5); background: var(--bg-hover); }
.file-drop input[type="file"] { position: absolute; inset: 0; opacity: 0; cursor: pointer; }
.file-drop-compact { padding: var(--spacing-md); }
.file-drop-text { font-size: var(--font-size-sm); color: var(--text-secondary); }
.file-drop-sub { display: block; font-size: var(--font-size-xs); color: var(--text-muted); margin-top: 5px; }

.file-list { display: flex; flex-direction: column; gap: 6px; margin-top: 10px; }
.file-item {
    display: flex; align-items: center; gap: 10px;
    padding: 9px 12px; font-size: var(--font-size-xs);
    background: var(--bg-tertiary); border: 1px solid var(--border-secondary);
    border-radius: var(--radius-sm);
}
.file-name { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--text-secondary); }
.file-size { color: var(--text-muted); flex-shrink: 0; }
.file-remove {
    background: none; border: none; cursor: pointer; padding: 0;
    color: var(--text-muted); font-size: 15px; line-height: 1; flex-shrink: 0;
}
.file-remove:hover { color: #FF7BDD; }

/* ── Confirmation ────────────────────────────────────────────────────────── */
.confirm-card {
    text-align: center; padding: var(--spacing-3xl) var(--spacing-xl);
    background: var(--bg-secondary); border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg);
}
.confirm-mark {
    width: 52px; height: 52px; margin: 0 auto var(--spacing-lg);
    display: flex; align-items: center; justify-content: center;
    border-radius: 50%; font-size: var(--font-size-2xl);
    background: rgba(0,168,137,0.14); border: 1px solid rgba(0,168,137,0.35); color: #6FE3CC;
}
.confirm-card h1 {
    font-family: var(--font-family-heading);
    font-size: var(--font-size-3xl); font-weight: var(--font-weight-extrabold);
    margin-bottom: 12px; letter-spacing: -0.02em;
}
.confirm-card p { color: var(--text-secondary); font-size: var(--font-size-base); line-height: 1.7; }
.confirm-sub { color: var(--text-muted); font-size: var(--font-size-sm); margin-top: 10px; }
.confirm-actions { display: flex; gap: var(--spacing-sm); justify-content: center; flex-wrap: wrap; margin-top: var(--spacing-xl); }

/* ── Thread state banner ─────────────────────────────────────────────────── */
/* Answers "has anyone looked at this?" before the player has to ask. */
.thread-state {
    display: flex; align-items: center; gap: 11px;
    padding: 13px var(--spacing-md); margin-bottom: var(--spacing-lg);
    background: var(--bg-secondary); border: 1px solid var(--border-secondary);
    border-left: 2px solid var(--color-cyan); border-radius: var(--radius-md);
    font-size: var(--font-size-sm); color: var(--text-secondary); line-height: 1.55;
}
.thread-state.waiting-on-you { border-left-color: var(--color-cyan); }
.thread-state.waiting-on-us  { border-left-color: var(--text-muted); }
.thread-state.resolved       { border-left-color: var(--color-green); }
.thread-state-icon {
    width: 7px; height: 7px; border-radius: 50%; flex-shrink: 0;
    background: currentColor; opacity: 0.7;
}

/* Attachments on a message */
.message-files { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.message-file {
    display: inline-flex; align-items: center; gap: 7px;
    padding: 6px 11px; font-size: var(--font-size-xs);
    background: var(--bg-tertiary); border: 1px solid var(--border-secondary);
    border-radius: var(--radius-sm); color: var(--text-secondary); text-decoration: none;
}
.message-file:hover { border-color: rgba(230,230,230,0.2); color: var(--text-primary); text-decoration: none; }

/* ── Satisfaction ────────────────────────────────────────────────────────── */
.satisfaction {
    margin-top: var(--spacing-xl); padding: var(--spacing-xl);
    background: var(--bg-secondary); border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg); text-align: center;
}
.satisfaction h3 { font-size: var(--font-size-lg); font-weight: var(--font-weight-bold); margin-bottom: 6px; }
.satisfaction p { font-size: var(--font-size-sm); color: var(--text-muted); line-height: 1.6; }
.satisfaction-buttons { display: flex; gap: var(--spacing-sm); justify-content: center; margin-top: var(--spacing-lg); }
.satisfaction-comment { margin-top: var(--spacing-lg); text-align: left; }
.satisfaction-thanks { color: #6FE3CC; font-size: var(--font-size-sm); margin-top: var(--spacing-md); }

@media (max-width: 640px) {
    .hero { padding: var(--spacing-2xl) 0 var(--spacing-lg); }
    .hero h1 { font-size: var(--font-size-4xl); }
    .hero-search { flex-direction: column; }
    .portal-footer { padding: var(--spacing-lg) var(--spacing-md); }
    .portal-footer nav { margin-left: 0; width: 100%; }
    .contact-cta { flex-direction: column; align-items: flex-start; }
}